Return & Refund Policy

At Vrenora, we strive to provide premium-quality jewellery and handbags that you'll love. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged during transit.
  • You receive the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original packaging.
  • Include all tags, accessories, and invoices.
  • Show no signs of damage caused after delivery.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products purchased during clearance or special sale events.
  • Gift cards.
  • Customised or personalised products.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email: vrenoraofficial@gmail.com

Website: https://vrenora.com

Mobile No. 9773542641

Please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your request and respond within 2–3 business days.

Exchange Policy

Eligible items may be exchanged for the same product (subject to stock availability) or another product of equal or higher value by paying the price difference, if applicable.

Refund Policy

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

If the return is due to:

  • A damaged or incorrect product, Vrenora will bear the return shipping cost.
  • Any other approved return reason, the customer may be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Contact Us

For return or refund requests, contact us:

Vrenora

Email: vrenoraofficial@gmail.com

Website: https://vrenora.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)