FAQs
Frequently Asked Questions (FAQs)
Welcome to Vrenora! We've answered some of the most common questions to make your shopping experience smooth and enjoyable.
1. What products does Vrenora offer?
Vrenora offers a curated collection of premium handbags and fashion jewellery designed to complement your everyday style and special occasions.
2. Do you offer Cash on Delivery (COD)?
Cash on Delivery is available on selected orders and locations. Availability will be displayed during checkout.
3. How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
4. Do you provide free shipping?
Yes! We offer free shipping on eligible orders. Any applicable shipping charges will be displayed during checkout.
5. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also visit our Track Your Order page for updates.
6. Can I return or exchange my order?
Yes. Eligible products can be returned or exchanged within the time specified in our Return & Refund Policy. Items must be unused, in their original condition, and include all original packaging.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item. We'll resolve the issue as quickly as possible.
8. Are your payments secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways to ensure your payment information remains protected.
9. Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
10. How do I contact customer support?
You can reach us through our Contact Us page or email us at:
vrenoraofficial@gmail.com
We aim to respond within 24–48 business hours.
11. Do you ship across India?
Yes! We currently deliver to most locations across India.
12. Are your product photos accurate?
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to screen settings and lighting conditions.
13. Can I change my shipping address after placing an order?
If your order has not yet been shipped, please contact us immediately. We'll do our best to update your shipping details.
14. Do your handbags and jewellery come with packaging?
Yes. Every Vrenora order is carefully packaged to ensure it reaches you safely and is suitable for gifting.
15. How can I stay updated about new arrivals and offers?
Subscribe to our newsletter and follow us on social media to receive updates on new collections, exclusive offers, and style inspiration.
Still Have Questions?
We're here to help!
Email: vrenoraofficial@gmail.com
Contact Page: Contact Us
Our customer support team will be happy to assist you.